Refund policy

Return and Refund Policy

Returns

We’re sorry, but we are unable to accept returns in the following situations:

  • You changed your mind or don’t want the item anymore.

  • The order was placed by mistake.

  • The item doesn’t work with your setup (incompatibility).

  • The product was customized or made especially for you.

Important: If your package looks damaged when it arrives, please don’t accept it. Inform the delivery person immediately. Once a damaged package is accepted, we may not be able to offer a refund or replacement unless a proper unboxing video is provided.

Refunds

We offer refunds for products that arrive damaged or don’t match your order, but only if the following steps are followed:

Eligibility

  • Share a valid unboxing video within 24 hours of receiving your order.

Video Requirements

  • The video must clearly show the package being opened.

  • The condition of the outer packaging must be visible.

  • The product and any damage/mismatch must be clearly shown.

Submission

Refund Process

  • Review: Our team will verify the unboxing video.

  • Approval: If the issue is confirmed, the refund process will begin.

  • Issuance: Refunds will be credited to the original payment method.

  • Timeline: Please allow up to 5 business days for the refund to reflect.

Replacements

We offer replacements for damaged or incorrect items. The process is the same as the refund steps mentioned above.

Return to Origin (RTO) Policy

If an order is returned to us by the courier partner due to:

  • Customer not available at delivery address

  • Incorrect or incomplete address

  • Customer not reachable

  • Security / gate / entry restriction

  • Refusal to accept the order

The order will be marked as RTO (Return to Origin).

For Prepaid Orders

  • Once the parcel is returned to us, the refund will be processed after deducting forward shipping charges, return shipping (RTO) charges, and payment gateway fees.

  • The remaining balance will be refunded to the original payment method within 5–7 business days after RTO delivery to our warehouse.

Re-shipping Option

If the customer wishes to receive the order again:

  • The order can be re-shipped after paying applicable re-shipping charges.

Please ensure availability and correct contact details at the time of delivery to avoid RTO charges.

Conditions for Refund / Replacement

  • A clear unboxing video is mandatory.

  • Claims must be made within 24 hours of delivery.

  • Claims without proper unboxing proof cannot be accepted.

Need Help?

For any assistance regarding refunds, replacements, or delivery concerns, contact us at:

📩 info@everanta.in

Policy Updates

This policy may be updated without prior notice. Customers are responsible for reviewing the policy before making a purchase.

Thank you for choosing Everanta 💛