Refund policy
Return and Refund Policy
Returns
We’re sorry, but we are unable to accept returns in the following situations:
- You changed your mind or don’t want the item anymore.
- The order was placed by mistake.
- The item doesn’t work with your setup or requirements.
- The product was customized or made especially for you.
Important: If your package looks damaged when it arrives, please do not accept it. Inform the delivery person immediately. Once a damaged package is accepted, we may not be able to offer a refund or replacement unless a proper unboxing video is provided.
Order Cancellation
For regular products, cancellation requests should be made as early as possible before the order is processed or shipped.
Tapestry, Metal Posters & Canvas Prints
Tapestry, Metal Poster and Canvas Print orders are moved into production on the same day the order is placed.
Therefore, these orders can only be cancelled on the same day they are placed.
After the same-day cancellation window, cancellation may not be possible because production may already have started.
If we are able to accept a cancellation after this period, applicable production and processing charges may be deducted from the refund amount.
Refunds
We offer refunds for products that arrive damaged or do not match your order, provided the following requirements are met.
Eligibility
- A valid unboxing video must be shared within 24 hours of receiving the order.
Video Requirements
The unboxing video must:
- Clearly show the package being opened.
- Clearly show the condition of the outer packaging.
- Clearly show the product and the damage, defect, or incorrect item received.
Submission
Please email the unboxing video and relevant order details to:
Refund Process
- Review: Our team will review and verify the submitted evidence.
- Approval: If the issue is confirmed and eligible, the refund process will be initiated.
- Refund Method: Approved refunds will be credited to the original payment method.
- Timeline: Please allow up to 5 business days for the refund to reflect after it has been processed.
Replacements
We offer replacements for eligible damaged, defective, or incorrect products.
The same proof and verification requirements mentioned above for refunds also apply to replacement requests.
Return to Origin (RTO) Policy
An order may be marked as RTO (Return to Origin) if the courier is unable to complete delivery due to reasons such as:
- Customer not available at the delivery address.
- Incorrect or incomplete address.
- Customer not reachable.
- Security, gate, or entry restrictions.
- Customer refusal to accept the order.
For Prepaid Orders
Once the parcel is returned to us, the refund will be processed after deducting applicable:
- Forward shipping charges.
- Return shipping / RTO charges.
- Payment gateway charges.
The remaining eligible amount will be refunded to the original payment method within 5–7 business days after the returned parcel reaches us.
Re-shipping Option
If the customer wishes to receive the order again, the order may be re-shipped after payment of the applicable re-shipping charges.
Customers are requested to ensure that the delivery address, phone number, and availability are correct to help avoid RTO situations.
Conditions for Refund / Replacement
- A clear and valid unboxing video is mandatory.
- Claims must be raised within 24 hours of delivery.
- Claims without sufficient unboxing proof may not be accepted.
- The product and packaging should be retained until the claim has been reviewed and resolved.
Need Help?
For assistance regarding cancellations, refunds, replacements, or delivery concerns, please contact us at: